使用WhatsApp Cloud API生产号码发送测试消息失败求助

已完成的配置与号码验证状态 #

号码已完成验证，API返回状态如下：

{
    "data": [
        {
            "verified_name": "United Royal Foundation",
            "code_verification_status": "VERIFIED",
            "display_phone_number": "REDACTED",
            "quality_rating": "GREEN",
            "platform_type": "CLOUD_API",
            "throughput": {
                "level": "STANDARD"
            },
            "webhook_configuration": {
                "application": "https://webhook.site/65efa84f-cf7f-4d68-9689-9e89ceb02ea6"
            },
            "id": "REDACTED"
        }
    ],
    "paging": {
        "cursors": {
            "before": "QVFIU2ZA2eHVRRElQWDYtQUJGZAThDQ3RyTjVmeGZAfNjYybk84X2dqOUJob0RUbG1sN3c0ZAk5zbGh6RkdzTDE5TWc4alMZD",
            "after": "QVFIU2ZA2eHVRRElQWDYtQUJGZAThDQ3RyTjVmeGZAfNjYybk84X2dqOUJob0RUbG1sN3c0ZAk5zbGh6RkdzTDE5TWc4alMZD"
        }
    }
}

问题描述 #

已完成企业验证、支付方式设置等全部配置，但从仪表板发送测试消息时，虽返回200 OK且提示消息已成功发送，实际接收方手机未收到消息。通过Postman发送文本消息后，Webhook返回发送失败响应。

Webhook错误响应详情 #

{
  "object": "whatsapp_business_account",
  "entry": [
    {
      "id": "1943942666457790",
      "changes": [
        {
          "value": {
            "messaging_product": "whatsapp",
            "metadata": {
              "display_phone_number": "REDACTED",
              "phone_number_id": "REDACTED"
            },
            "statuses": [
              {
                "id": "wamid.HBgMOTE2Mjk0MjY4Nzg0FQIAERgSRTIzMTcxMjM2QzMzOEU3N0ExAA==",
                "status": "failed",
                "timestamp": "1759044070",
                "recipient_id": "916294268784",
                "errors": [
                  {
                    "code": 131000,
                    "title": "Something went wrong",
                    "message": "Something went wrong",
                    "error_data": {
                      "details": "Something went wrong."
                    }
                  }
                ]
              }
            ]
          },
          "field": "messages"
        }
      ]
    }
  ]
}

已完成的配置步骤 #

• WhatsApp企业号码验证：成功
• 企业验证：成功
• 测试Webhook配置：成功
• 使用管理员用户生成永久访问令牌并授予生产号码WhatsApp账户完全权限：成功
• 添加支付方式：成功

尝试的操作及结果 #

• 应用仪表板Live模式发送：消息未发出
• 应用仪表板开发模式发送：消息未发出
• 使用生产号码发送测试消息：失败

预期结果 #

使用生产号码向接收方号码发送一条示例文本消息。

内容的提问来源于stack exchange，提问作者Muntasirul Islam