Amazon WorkMail邮件全量转发失效及格式异常问题求助

Let's break down what's going wrong with your current setup and how to fix it:

Why You're Seeing Problems #

Your existing four rules have redundant logic and inconsistent action behavior, which leads to two main issues:

• Partial forwarding: Rules 2 and 3 are overly broad (almost all emails have @ or ; in sender addresses), but Rule 1 ("Only sent to me") misses emails sent via CC/BCC. Since rules stop processing after the first match, CC/BCC emails might hit Rules 2/3, but if those rules use a different forwarding action, they might not behave as expected.
• Format inconsistencies: Amazon WorkMail has two distinct forwarding actions that produce different results:
  • Forward to: Preserves the original email headers (including recipient info, sender details, and subject prefix like "FW:") — this is your "expected format".
  • Send a copy: Only copies the email body without retaining original headers — this is your "abnormal format".
    It’s likely some of your rules are using "Send a copy" instead of "Forward to".

Step-by-Step Fixes #

1. Delete Redundant Rules #

First, remove Rules 2 and 3 immediately. These are completely unnecessary (all valid sender addresses contain @, and ; is just an address separator) and they clutter your rule logic, causing unpredictable behavior.

2. Create a Single, Comprehensive Rule #

Replace your four rules with one rule that covers all scenarios where emails are sent to support@blah.com:

• Condition: Select To, Cc, or Bcc includes and enter support@blah.com (this ensures every email sent to your support inbox — whether direct, CC'd, or BCC'd — triggers the rule).
• Action: Choose Forward to and add your target addresses: bob@blah.com, tim@blah.com, etc.
• Settings: Check Active and Stop processing more rules to ensure this rule takes priority and no conflicting rules run afterward.

3. Verify Forwarding Action Consistency #

Double-check that all remaining rules (just the new one, ideally) use the Forward to action, not Send a copy. This will ensure every forwarded email retains the original recipient and header information you need.

4. Troubleshoot Remaining Unforwarded Emails #

If some emails still don’t get forwarded, check these common issues:

• Spam filtering: WorkMail might be routing missing emails to the spam folder. Check your spam inbox, and adjust your spam filter settings if needed to allow those senders.
• Target mailbox restrictions: Confirm bob@blah.com/tim@blah.com aren’t blocking emails from support@blah.com (check their spam folders or email filters).
• Rule activation: Sometimes rules need a WorkMail web/app refresh or re-login to take full effect.

内容的提问来源于stack exchange，提问作者travis wilder