ASUS X510UA笔记本Windows 10系统开机黑屏故障求助

大家好！

我遇到了ASUS X510UA笔记本（Windows 10家庭版）黑屏但主机仍运行的问题，我的显卡是Intel(R) HD Graphics 620，驱动版本为27.20.100.8477。如果有人能帮我解决这个问题，对我来说真的意义重大！

故障具体表现： #

• 情况A：大多数时候（不是每次），只有通过HDMI直接连接第二屏幕时，我才能正常使用屏幕（不用反复硬重启几十次）。
• 情况B：只有在安全模式下卸载显卡驱动后，笔记本自带屏幕才能正常工作一次，但休眠/关机后就会再次黑屏。如果我尝试用各种方法恢复正常，休眠或关机后还是会回到黑屏状态；不过重启后，或者休眠/关机后5-7分钟内开机，屏幕能正常工作。
• 情况C：我运行了内存测试（通过Win+R输入mdsched.exe），结果一切正常。我猜测问题出在显卡驱动上。

我已经尝试过的解决方法： #

• 快捷键操作：Win+P、Ctrl+Alt+Del、Win+Ctrl+Shift+B（几乎没用）
• 多次硬重启：不仅按电源键，还拆开笔记本断开电池进行重置
• 启动设置→启用低分辨率视频模式→卸载显卡驱动
• 重装Windows系统三次
• 启动设置→重置BIOS
• 启动设置→删除更新：只解决了屏幕白边问题，黑屏依旧
• 启动设置→安全模式：卸载了“显卡驱动”和“显示器”驱动，但每次休眠/关机后还是会黑屏。设备管理器里显卡驱动始终显示“已更新”，我从官方渠道下载了对应驱动安装，但毫无效果
• 启动修复：无法修复我的PC，修复日志如下：

Startup Repair diagnosis and repair log #

Last successful boot time: ‎1/‎17/‎2024
Number of repair attempts: 1
Session details #

System Disk = \Device\Harddisk1
Windows directory = E:\WINDOWS
AutoChk Run = 0
Number of root causes = 1

Test Performed: #

Name: Check for updates
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed: #

Name: System disk test
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed: #

Name: Disk failure diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 16 ms

Test Performed: #

Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 125 ms

Test Performed: #

Name: Disk metadata test
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed: #

Name: Target OS test
Result: Completed successfully. Error code = 0x0
Time taken = 15 ms

Test Performed: #

Name: Volume content check
Result: Completed successfully. Error code = 0x0
Time taken = 47 ms

Test Performed: #

Name: Boot manager diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed: #

Name: System boot log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed: #

Name: Event log diagnosis
Result: Completed successfully. Error code = 0x0
Time taken = 16 ms

Test Performed: #

Name: Internal state check
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Test Performed: #

Name: Check for installed LCU
Result: Completed successfully. Error code = 0x0
Time taken = 3500 ms

Test Performed: #

Name: Check for installed driver updates
Result: Completed successfully. Error code = 0x0
Time taken = 1312 ms

Test Performed: #

Name: Check for pending package install
Result: Completed successfully. Error code = 0x0
Time taken = 2391 ms

Test Performed: #

Name: Boot status test
Result: Completed successfully. Error code = 0x0
Time taken = 0 ms

Root cause found: #

Boot status indicates that the OS booted successfully.

备注：内容来源于stack exchange，提问作者john donne