Universal Audio Apollo Solo在MacOS Sonoma系统下无法识别的问题求助

Hey Matthew, sorry to hear you're stuck getting your Apollo Solo up and running on your 2019 Mac Pro with Sonoma—let's go through some practical troubleshooting steps that often fix this kind of hardware recognition issue:

• Double-check your Thunderbolt/USB-C connection: Even though you're using a Thunderbolt 4 cable, try switching to a different Thunderbolt port on your Mac Pro (it has several, so rule out a faulty port). Also, make sure your cable is a genuine Thunderbolt-certified one—some cheap USB-C cables only support basic data/charging and won't carry the Thunderbolt protocol needed for the Apollo. If you have a spare Thunderbolt 3/4 cable, swap it in to test.
• Update your Universal Audio software: Old UAD drivers often break on new macOS versions like Sonoma. Download the latest UAD Console and driver package specifically built for Sonoma from UA's official resources, install it, then do a full restart of your Mac before checking again.
• Verify system permissions: Sonoma tightened up hardware access permissions. Go to 系统设置 > 隐私与安全性 > 通用 and look for a prompt asking to allow Universal Audio's kernel extension—these prompts can sometimes pop up right after restart and be easy to miss. If you see it, click "Allow" and restart once more.
• Reset NVRAM/PRAM: This is a classic fix for Mac hardware detection glitches. Shut down your Mac Pro, then hold Command + Option + P + R while turning it on. Release the keys after you hear the second startup chime (or see the Apple logo flash twice), then boot normally and check if the Apollo shows up.
• Check the Apollo's hardware state: Make sure the Apollo Solo is receiving power—some models require an external power adapter, so confirm that's plugged in and working. Look at the device's indicator lights; if they're not on at all, you might have a power supply issue.
• Dig into System Report: Go to 关于本机 > 系统报告 > Thunderbolt (or the Audio section) to see if the Apollo is listed there. Even if it doesn't show up in audio settings, this can tell you if the Mac is detecting it at a low level, which would point to a driver/permission issue rather than a hardware connection problem.

If none of these steps work, reaching out to Universal Audio's technical support is your best bet—they have deep knowledge of their devices' compatibility with Sonoma and can help diagnose more obscure issues.

备注：内容来源于stack exchange，提问作者Matthew Layton