Absolutely! You don’t have to rely on webhook-driven automated responses for every call—Twilio fully supports routing incoming calls straight to a real person, and there are a couple of straightforward ways to make this happen:

No-Code Option: Use Twilio Console’s Call Forwarding #

If you want to skip code entirely, you can set this up directly in your Twilio dashboard:

• Log into your Twilio account and navigate to the Phone Numbers section.
• Select the Twilio number you want to configure.
• Scroll down to the Voice & Fax section, then find the A Call Comes In dropdown.
• Switch the default option from Webhook to Forward to a Phone Number.
• Enter the real person’s phone number (make sure to include the international country code, like +15551234567), then save your changes.

From that point on, any incoming call to your Twilio number will be immediately forwarded to the specified real number—no webhook required, no automated responses, just a direct connection to the person you want to take the call.

Code-Lite Option: Use TwiML’s <Dial> Verb #

If you need a tiny bit of flexibility (but still don’t want to build a full web service), you can use Twilio’s TwiML markup to route calls to a real person. You can even host this TwiML directly in Twilio’s TwiML Bins so you don’t need your own server:

1. In your Twilio console, go to Tools > TwiML Bins and create a new bin.
2. Paste this simple TwiML into the bin:

   <?xml version="1.0" encoding="UTF-8"?>
   <Response>
     <Dial>+15551234567</Dial>
   </Response>
   

3. Replace the example number with the real person’s phone number (again, include the country code).
4. Save the bin, then copy its URL.
5. Go back to your Twilio number’s settings, set A Call Comes In to Webhook, paste the TwiML Bin URL, and save.

When a call comes in, Twilio will fetch this TwiML and immediately dial the specified number—connecting the caller directly to the real person. While this technically uses a webhook, it’s a minimal, no-fuss setup that avoids building custom call logic.

Quick Note on Outgoing Calls #

For outgoing calls, you don’t need a webhook at all to connect to a real person. You can use Twilio’s API to initiate a call where your Twilio number is the caller ID, and the real person’s number is the recipient. Once the call connects, it’s a direct conversation between the two parties with no automated steps in between.

内容的提问来源于stack exchange，提问作者Karthick Mohanraj