无法提交应用至Apple App Store的技术咨询求助

Hey there, I totally get how frustrating this must be—especially when relying on a screen reader and not getting targeted support from Apple’s team. Since you can’t share screenshots, let’s focus on actionable steps tailored to your workflow to resolve this issue:

• Verify Screen Reader Navigation & Hidden Alerts
  When you land on the page after clicking "My Apps," use your screen reader’s element navigation shortcuts to scan for any hidden error messages or disabled interactive elements. Sometimes visual error prompts aren’t obvious but can be picked up by screen readers. Check if the "iOS 1.0..." link/button is being recognized correctly, and if there’s any status text attached to it (like "Processing" or "Error").

• Refresh & Test with Safari
  App Store Connect (formerly iTunes Connect) tends to have better compatibility with Safari for screen reader users. Try refreshing the page, or logging out and back in with Safari. Use your screen reader to re-navigate to "My Apps" and attempt to access the iOS version section again—sometimes temporary caching issues cause page elements to load improperly.

• Confirm Account Permissions
  Double-check that your App Store Connect account has the correct permissions to manage app versions. Accounts with only "Developer" or "Marketing" permissions might not have access to edit or view version details. If you’re not the account admin, reach out to them to confirm your role is set to Admin or App Manager.

• Bypass the Web Interface with Command Line Tools
  If the web page continues to fail, you can use Apple’s transporter command-line tool to interact with your app’s metadata and version status. This avoids the web UI entirely. For example, to look up your app’s version details, run this command (replace placeholders with your info):

  iTMSTransporter -m lookupMetadata -u your-apple-id -p your-app-specific-password -vendor_id your-vendor-id -apple_id your-app-id
  

  Note: You’ll need an app-specific password for this (create one in your Apple ID account settings).

• Follow Up with Apple Support (Tailored Request)
  When reaching out to Apple Support again, explicitly highlight that you’re a screen reader user unable to provide screenshots. Ask them to pull your app’s backend status directly, and request step-by-step guidance in text or verbal form (avoiding screenshot requests). Mention that Xcode signing and upload completed successfully, and the issue occurs specifically when accessing the iOS version section from "My Apps."

Hope these steps help you resolve the issue smoothly!

内容的提问来源于stack exchange，提问作者altralaser