三星Chromebook 3启动后反复弹出“ARC crash collector已停止”错误求助

Hey there, I’ve seen multiple Samsung Chromebook 3 users run into this exact frustrating issue—where a pop-up saying "ARC crash collector has stopped" appears 2 minutes after boot, and keeps coming back immediately after you close it, locking up your GUI. Let’s go through the solutions that have worked for most people:

Common Fixes (Try in Order) #

• Update Chrome OS First
  Outdated system software is a common culprit here. Open Chrome, go to chrome://settings/help and let it check for updates. Install any available updates, restart your Chromebook, and see if the pop-up goes away. Many users have fixed this just by getting the latest Chrome OS build.

• Reset Android App Preferences (No Data Loss)
  The ARC (Android Runtime for Chrome) component might have corrupted preferences. Here’s how to reset them:

  1. Open Chrome settings (chrome://settings)
  2. Scroll down to Apps > Manage Android preferences
  3. In the Android settings that pop up, go to System > Reset options
  4. Select Reset app preferences (this won’t delete your apps or data, just reset permissions and default apps)
  5. Restart your Chromebook and check if the issue persists.

• Uninstall Recent Android Apps
  If the problem started after installing a specific Android app, that app might be conflicting with ARC. Go to your app launcher, right-click the suspect app, select Uninstall, then restart and test.

• Reset Chrome Settings (No Data Loss)
  Corrupted Chrome settings can also trigger ARC issues:

  1. Go to chrome://settings/reset
  2. Click Reset settings to their original defaults
  3. Confirm the reset, restart your Chromebook, and see if the loop stops.

• Powerwash (Last Resort, Data Loss)
  If none of the above work, a full system reset (Powerwash) will fix most persistent system issues. First, back up all important files to Google Drive or an external drive—this will erase everything on your Chromebook’s local storage:

  1. Go to chrome://settings/reset
  2. Select Powerwash > Restart
  3. Follow the on-screen prompts to reset your device, then set it up again.

User Feedback #

Several users have reported that disabling ARC entirely stops the pop-up, but that’s only useful if you don’t need Android apps. To try this, go to chrome://flags/#arc-disable, set the flag to Enabled, restart your Chromebook. But note that this will disable all Android apps on your device.

内容的提问来源于stack exchange，提问作者Charles Lehnen