如何在Twilio中处理号码退订及手动/编程添加至STOP列表？

Hey there, let’s tackle your Twilio opt-out questions one by one—super common scenario with that elderly customer, so I’ve got you covered.

Normally, Twilio automatically adds numbers to the opt-out list when a user replies with keywords like STOP, UNSUBSCRIBE, or END (depending on your region). But if a user can’t send that reply—like your elderly customer who incurs fees for texting—you have full control to manually or programmatically add their number to the STOP list, which we’ll dive into next.

Absolutely! Twilio lets you add numbers to the STOP list both manually (via the console) and programmatically (via API). Here’s how to do both, plus how it solves your customer’s problem:

手动添加方式（适合快速处理单个号码） #

This is perfect for your elderly customer scenario—no coding required:

• Log into your Twilio Console.
• Navigate to Messaging > Services (if you’re using a Messaging Service) or directly to your phone number’s settings under Phone Numbers > Manage > Active Numbers.
• Look for the Opt-Out Management section (under Settings for Messaging Services, or the Messaging tab for individual numbers).
• Enter the customer’s phone number in the correct format (include the country code, e.g., +1234567890 for US numbers) and save.
• That’s it! Twilio will automatically block any future messages you send to this number.

编程添加方式（适合批量处理或自动化 workflows） #

If you need to do this at scale or integrate it into your own tools, use Twilio’s REST API:

Example with Python #

from twilio.rest import Client

# Replace with your Twilio Account SID and Auth Token (found in Console > Dashboard)
account_sid = "YOUR_ACCOUNT_SID"
auth_token = "YOUR_AUTH_TOKEN"
client = Client(account_sid, auth_token)

# Add number to the global opt-out list (applies to all your Twilio numbers/services)
opt_out = client.messaging.v1.opt_out.create(
    phone_number="+1234567890"  # Target number with country code
)

print(f"Successfully added {opt_out.phone_number} to opt-out list")

For a specific Messaging Service #

If you only want to block messages from one specific service, add the service_sid parameter:

opt_out = client.messaging.v1.services("YOUR_SERVICE_SID").opt_outs.create(
    phone_number="+1234567890"
)

Once added via either method, Twilio will prevent any outgoing messages to that number. If the customer ever wants to re-subscribe later, you can manually remove them from the list in the Console, or they can reply with START (if they’re able to text again) to auto-opt back in.

内容的提问来源于stack exchange，提问作者Faisal Siddique