Hey Benny, sorry to hear you’re tangled up in this AdWords account ban mess—let’s walk through actionable steps to address this, along with your payment card concern.

First, let’s recap your timeline to make sure I’m aligned with your situation:

• Jan 23: Account banned for Misrepresentation
• Feb 23: Received email citing "suspicious payment activity on this or other AdWords accounts"
• Later: Confirmation email stating policy violation, with warning against creating new accounts (which will also get banned)

1. First, Dig Into the Root Cause of Violations #

Before jumping into appeals, you need to pinpoint exactly what triggered the flags—this is make-or-break for your appeal:

• For Misrepresentation: Audit every part of your account: ad copy, landing pages, business claims, and any displayed credentials. Did you make unsubstantiated claims (e.g., "guaranteed results" without proof)? Was your landing page misleading (e.g., offering a free product but hiding mandatory fees)? Or did you use unapproved brand assets? If it’s a possible misjudgment, gather evidence like brand authorization letters, product test reports, or customer testimonials to back your case.
• For Suspicious Payment Activity: Pull your payment records from the past 3-6 months. Look for red flags: frequent card swaps, cross-region payments without a clear business reason, unusual budget spikes, or transactions that your bank flagged as risky. Also, if you have other AdWords accounts, check if any of those had payment issues that might have linked to this one.

2. Craft a Detailed Appeal and Submit It #

Your appeal needs to be specific, accountable, and backed by evidence—generic messages get ignored:

• Start with your full account ID (critical to avoid mix-ups) and clearly state you’re appealing the ban.
• Address each violation separately:
  • For misrepresentation: Explain exactly what you’ve fixed (e.g., "Removed all '100% success' claims from ad copy, updated landing page to display valid product certifications") or provide proof it was a mistake.
  • For payment issues: Attach redacted card details (hide CVV and full account number), bank statements showing legitimate transactions, and a clear explanation for any unusual activity (e.g., "Cross-region payments were for a targeted expansion into EU markets, approved by our finance team").
• End with a concrete commitment to future compliance: Outline internal checks you’ve put in place (e.g., "We now have a 2-step review process for all ad copy before launch, and monthly audits of payment activity").
• Submit the appeal directly via the reply thread of Google’s ban emails, or through the official AdWords appeal portal if you can still access your account.

3. Handle Your Active Payment Card #

Since your card is still in use, here’s how to manage it:

• First, verify if the card is flagged by Google’s payment system: Try binding it to a separate, compliant Google service (like Google Workspace). If it works, the card itself is fine—only its association with the banned AdWords account is problematic.
• If your appeal succeeds and the account is reinstated: Consider switching to a new payment card if possible, to avoid lingering risk flags. If you must use this one, keep payment activity consistent (no sudden budget changes or card swaps).
• If the appeal fails: Do NOT use this card for any new AdWords accounts—Google’s system ties payment methods to account histories, so new accounts will get banned immediately. You can still use it for other Google services or non-Ad platforms.

4. Critical Do’s and Don’ts #

• Do NOT create new AdWords accounts: Google’s cross-device, cross-account tracking will catch it instantly, and this will add to your violation record, making future appeals harder.
• Avoid third-party "解封 services": Most are scams that steal your info or charge you for nothing—stick to official Google channels.
• Audit all linked Google accounts: If you have other accounts (e.g., Google Ads Manager, other AdWords accounts), check for any policy violations that might be dragging this one down.

内容的提问来源于stack exchange，提问作者Benny