Windows 10蓝牙设备驱动错误：罗技MX Anywhere 2鼠标间歇性故障求助

Hey there, I feel your frustration—intermittent issues like this are the worst because they’re so tricky to pin down. Let’s build on the steps you’ve already tried and add some targeted checks to rule out software or environmental factors before we conclude it’s a hardware defect.

What You’ve Already Nailed (Great Work!) #

• Toggling Bluetooth on/off
• Re-pairing the device
• Uninstalling and reinstalling Bluetooth drivers

Additional Checks to Rule Out Non-Hardware Causes #

1. Eliminate Wireless Interference #

Bluetooth signals hate physical obstacles and competing wireless devices. Try these:

• Move the mouse within 1-2 meters of your computer, with no metal objects (like desk frames), Wi-Fi routers, or other Bluetooth gear (headphones, keyboards) blocking the path.
• If your computer uses a 2.4GHz Wi-Fi network, switch it to 5GHz temporarily—2.4GHz and Bluetooth share the same frequency band, which often causes interference.

2. Test the Mouse on a Second Device #

This is the quickest way to isolate the issue:

• Pair the MX Anywhere 2 with a different laptop, phone, or tablet. If the same disconnect-reconnect loop happens on another device, that’s a strong indicator of a hardware problem with the mouse itself.
• If it works flawlessly on another device, the issue is tied to your original computer’s Bluetooth setup or software environment.

3. Verify Battery and Charging Health #

Even if the battery seems charged, a flaky battery or charging port can cause power fluctuations:

• Fully charge the mouse for at least 2 hours using the official Logitech USB cable (third-party cables can deliver inconsistent power).
• If you’re comfortable with minor hardware tinkering (and the mouse is out of warranty), check if the internal battery is loose or showing signs of swelling—though this is a last resort.

4. Use Logitech Options for Diagnostics and Updates #

Logitech’s official software has tools that might fix hidden glitches:

• Install the latest version of Logitech Options.
• Check for firmware updates in the mouse settings—outdated firmware is a common culprit for intermittent connectivity issues.
• Run the built-in "Mouse and Keyboard Test" to see if the software detects the disconnects and provides error codes or clues.

5. Dig Deeper into System Logs (For Windows Users) #

You mentioned looking for logs without luck—let’s try a more specific approach:

• Open Event Viewer by typing eventvwr.msc in the Run dialog (Win + R).
• Navigate to Windows Logs > System.
• Look for events with the source "Bluetooth" or "Bluetooth Service" around the time the mouse disconnects. These might show error codes (like 0x80070006) that point to the root cause.

When to Confirm It’s a Hardware Defect #

If you’ve completed all the above steps and:

• The mouse has the same issue on multiple devices
• No interference sources are present
• Firmware is fully updated
• Battery is charged and in good condition

Then it’s almost certainly a hardware defect—likely a faulty Bluetooth module or loose internal connection. In that case, returning the mouse for a replacement or refund is the right call.

内容的提问来源于stack exchange，提问作者Cris