Opencart订单历史notify字段设置：支付失败/取消时邮件含交易详情

Hey there, no worries at all—we all start somewhere with OpenCart! Let's get this sorted out for you.

From what you've described, the root issue is that when a payment is cancelled or fails, the corresponding order_history record has notify set to 0, so its transaction details aren't included in the customer's email. Here's how to fix this:

Step 1: Locate where addOrderHistory is called for failed/cancelled payments #

First, you'll need to find the code in your payment gateway extension that handles failed or cancelled transactions. This is usually stored in:
/catalog/controller/payment/[your_payment_gateway].php

Look for sections where the payment is marked as failed or cancelled—you'll spot a call to $this->model_checkout_order->addOrderHistory(). It might look something like this:

$this->model_checkout_order->addOrderHistory($order_id, $failed_order_status_id, $transaction_details_comment, false);

Step 2: Update the $notify parameter to true #

The fourth parameter in that call is $notify—right now it's set to false (which translates to 0 in the order_history table). Change it to true:

$this->model_checkout_order->addOrderHistory($order_id, $failed_order_status_id, $transaction_details_comment, true);

This ensures that the order_history record for the failed/cancelled payment will have notify = 1, so its transaction details will be pulled into the customer's email.

Step 3: (Optional) Fallback fix in order.php #

If you can't track down the exact call in your payment extension, you can adjust the addOrderHistory method in /catalog/model/checkout/order.php to force $notify = true when the order status matches a failed/cancelled state.

Find the area near the if ($comment && $notify) { section you mentioned, and add a check for your specific failed/cancelled order status IDs:

// Add this right before the existing if statement
$failed_status_ids = array(3, 5); // Replace these with your actual failed/cancelled status IDs
if (in_array($order_status_id, $failed_status_ids)) {
    $notify = true;
}

if ($comment && $notify) {
    // Existing code logic here
}

Note: Be sure to replace 3, 5 with the actual order status IDs that map to cancelled or failed payments in your OpenCart setup.

Final Checks #

• Always back up your files before making changes to avoid accidental issues!
• Test a failed/cancelled payment flow to confirm the email now includes the missing bank transaction details.

内容的提问来源于stack exchange，提问作者Milind