Polarion Variant生成文档失败：'Pure Variants server cannot be found'求助

点击Variant模块的「Generate Documents」按钮生成文档时，任务持续失败，错误提示为Pure Variants server cannot be found，相关日志如下：

2022-11-10 13:27:09,078 [ajp-nio-8889-exec-11 | u:julien.llanes] INFO  root  - Job "Generate Variant Documents" has id 61b91006-0a780dcc-70337f2a-746e4b7f
2022-11-10 13:27:09,078 [ajp-nio-8889-exec-11 | u:julien.llanes] INFO  root  - State of job "Generate Variant Documents" changed to UNSCHEDULED
2022-11-10 13:27:09,093 [ajp-nio-8889-exec-11 | u:julien.llanes] INFO  root  - Working directory of root job "Generate Variant Documents" is D:\Polarion\data\workspace\polarion-data\jobs\20221110-1327
2022-11-10 13:27:09,093 [ajp-nio-8889-exec-11 | u:julien.llanes] INFO  root  - Job "Generate Variant Documents" runs as user "julien.llanes"
2022-11-10 13:27:09,109 [ajp-nio-8889-exec-11 | u:julien.llanes | u:julien.llanes] INFO  root  - State of job "Generate Variant Documents" changed to ACTIVATING
2022-11-10 13:27:09,109 [ajp-nio-8889-exec-11 | u:julien.llanes | u:julien.llanes] INFO  root  - State of job "Generate Variant Documents" changed to WAITING
2022-11-10 13:27:09,124 [Worker-25: Generate Variant Documents | u:julien.llanes] INFO  root  - State of job "Generate Variant Documents" changed to RUNNING
2022-11-10 13:27:09,140 [Worker-25: Generate Variant Documents | u:julien.llanes | job: polarion.jobs.variant_management] INFO  root  - Generating Variant specifications for document: Master Specifications / Feature User and Functional Requirements Specification from project ADEPT Requirements
2022-11-10 13:27:09,156 [Worker-25: Generate Variant Documents | u:julien.llanes] INFO  root  - State of job "Generate Variant Documents" changed to FINISHED
2022-11-10 13:27:09,156 [Worker-25: Generate Variant Documents | u:julien.llanes] INFO  root  - Status of job "Generate Variant Documents" is FAILED:
Pure Variants server cannot be found.
Please contact your administrator.
com.polarion.core.util.exceptions.UserFriendlyRuntimeException: Pure Variants server cannot be found.
Please contact your administrator.
    at com.polarion.purevariants.pv.Variant.loadPureVariantsProject(Variant.java:93)
    at com.polarion.purevariants.pv.Variant.<init>(Variant.java:66)
    at com.polarion.purevariants.VariantManagementProvider.loadVariant(VariantManagementProvider.java:147)
    at com.polarion.purevariants.VariantManagementProvider.generateSpecificationsForVariant(VariantManagementProvider.java:121)
    at com.polarion.alm.tracker.internal.variantmanagement.VariantManagementService.generateSpecificationsForVariant(VariantManagementService.java:72)
    at $IVariantManagementService_1844f4ec800.generateSpecificationsForVariant($IVariantManagementService_1844f4ec800.java)
    at com.polarion.alm.tracker.internal.variantmanagement.VariantManagementJob$VariantManagementJobUnit$1.runWEx(VariantManagementJob.java:106)
    at com.polarion.alm.tracker.internal.variantmanagement.VariantManagementJob$VariantManagementJobUnit$1.runWEx(VariantManagementJob.java:1)
    at com.polarion.core.util.RunnableWEx.runWRet(RunnableWEx.java:61)
    at com.polarion.platform.TransactionExecuter.execute(TransactionExecuter.java:162)
    at com.polarion.alm.tracker.internal.variantmanagement.VariantManagementJob$VariantManagementJobUnit.runInternal(VariantManagementJob.java:100)
    at com.polarion.platform.jobs.spi.AbstractJobUnit.run(AbstractJobUnit.java:194)
    at com.polarion.platform.jobs.internal.eclipse.WrappedEclipseRootJob$2$1.runWEx(WrappedEclipseRootJob.java:208)
    at com.polarion.platform.jobs.internal.eclipse.WrappedEclipseRootJob$2$1.runWEx(WrappedEclipseRootJob.java:1)
    at com.polarion.core.util.RunnableWEx.runWRet(RunnableWEx.java:61)
    at com.polarion.platform.persistence.internal.JobContextService.doInContext(JobContextService.java:24)
    at com.polarion.platform.persistence.internal.JobContextService.doInContext(JobContextService.java:1)
    at com.polarion.platform.jobs.internal.eclipse.WrappedEclipseRootJob$2.run(WrappedEclipseRootJob.java:200)
    at java.base/java.security.AccessController.doPrivileged(Native Method)
    at java.base/javax.security.auth.Subject.doAsPrivileged(Subject.java:484)
    at com.polarion.platform.internal.security.SubjectNDC.doAsPrivileged(SubjectNDC.java:80)
    at com.polarion.platform.jobs.internal.eclipse.WrappedEclipseRootJob.runJob(WrappedEclipseRootJob.java:190)
    at com.polarion.platform.jobs.internal.eclipse.WrappedEclipseRootJob.runJobs(WrappedEclipseRootJob.java:167)
    at com.polarion.platform.jobs.internal.eclipse.WrappedEclipseRootJob.run(WrappedEclipseRootJob.java:100)
    at org.eclipse.core.internal.jobs.Worker.run(Worker.java:60)

可能的解决方向 #

• 确认Pure Variants服务状态：检查Pure Variants服务器是否正常启动，进程是否在运行（Windows可通过任务管理器、服务面板；Linux可通过ps、systemctl命令查看）
• 核对Polarion连接配置：在Polarion的配置文件（如polarion.properties）中检查Pure Variants的服务器地址、端口参数，确保配置的地址和端口与实际服务一致，无拼写错误
• 排查网络连通性：在Polarion服务器上尝试ping Pure Variants服务器IP，或用telnet <IP> <端口>测试端口是否能正常访问，确认防火墙、安全组规则未阻断两者之间的连接
• 检查权限设置：确保Polarion运行用户拥有访问Pure Variants服务器的权限，包括网络访问权限（远程服务）或本地文件/服务访问权限（本地部署）
• 重启相关服务：先重启Pure Variants服务，再重启Polarion服务，尝试清除连接缓存后重新执行任务

内容的提问来源于stack exchange，提问作者Julien Llanes