JQL查询无法按issuetype.name获取Service Request问题求助

用jql: 'key=ITSM-1917'能正常返回目标工单，但换成issuetype.name='Service Request'就查不到结果，可返回的JSON明明显示该工单的类型就是Service Request。试试下面这些排查方案：

• 修正JQL语法：
  工单类型名称包含空格，JQL中带空格的字符串需要用双引号包裹，单引号可能导致识别异常。试试这两种写法：

  issuetype.name = "Service Request"
  

  或者更简洁的版本：

  issuetype = "Service Request"
  

• 用问题类型ID替代名称查询：
  从返回的JSON里能看到该工单类型的ID是10300，用ID查询完全规避名称格式、特殊字符的干扰，结果更精准：

  issuetype = 10300
  

• 排查权限与字段限制：
  确认你的账号有权限查看所有Service Request类型工单；如果是通过API查询，检查请求中的fields参数是否限制了返回字段，避免因字段过滤导致的“未获取到对应内容”假象。

附用户提供的查询返回JSON：

{
  "expand": "names,schema",
  "startAt": 0,
  "maxResults": 100,
  "total": 1,
  "issues": [
    {
      "expand": "operations,versionedRepresentations,editmeta,changelog,renderedFields",
      "id": "373234",
      "self": "",
      "key": "ITSM-1917",
      "fields": {
        "issuetype": {
          "self": "",
          "id": "10300",
          "description": "Created by JIRA Service Desk.",
          "iconUrl": "",
          "name": "Service Request",
          "subtask": false,
          "avatarId": 11006
        },
        "assignee": {
          "self": "",
          "name": "IT Service Management",
          "key": "JIRAUSER10945",
          "emailAddress": "",
          "avatarUrls": {
            "48x48": "https://www.gravatar.com/avatar/067a17d84b041546f0f658bd011bc3ba?d=mm&s=48",
            "24x24": "https://www.gravatar.com/avatar/067a17d84b041546f0f658bd011bc3ba?d=mm&s=24",
            "16x16": "https://www.gravatar.com/avatar/067a17d84b041546f0f658bd011bc3ba?d=mm&s=16",
            "32x32": "https://www.gravatar.com/avatar/067a17d84b041546f0f658bd011bc3ba?d=mm&s=32"
          },
          "displayName": "IT Service Management",
          "active": true,
          "timeZone": "America/New_York"
        },
        "created": "2022-11-23T01:34:11.000-0500",
        "status": {
          "self": "",
          "description": "A resolution has been taken, and it is awaiting verification by reporter. From here issues are either reopened, certified, or are closed.",
          "iconUrl": "",
          "name": "Resolved",
          "id": "5",
          "statusCategory": {
            "self": "",
            "id": 3,
            "key": "done",
            "colorName": "green",
            "name": "Done"
          }
        }
      }
    }
  ]
}

内容的提问来源于stack exchange，提问作者Mar_Che