无法通过Web控制台或IBM Cloud Shell删除按量付费服务求助

问题背景 #

尝试从按量付费账户删除名为error-deleting-service的WebSphere服务实例时，无论Web控制台还是Cloud Shell（已添加-f和--recursive参数）均操作失败：

• Web控制台提示「请重试」
• Cloud Shell返回server is misbehaving错误，核心原因是DNS解析失败，无法定位服务对应的broker域名wasaas-broker.eu-de.websphereappsvr.cloud.ibm.com

命令执行详情及实例信息如下：

cloudshell:~$ ibmcloud resource service-instance-delete -f --recursive error-deleting-service
Deleting service instance error-deleting-service in resource group default under account IBMER's Account as me@eworld.net...
FAILED
Delete "https://wasaas-broker.eu-de.websphereappsvr.cloud.ibm.com/wasaas-broker/broker/v2/service_instances/giant-long-string-with-bunch-of-%3A-that-may-be-uniquely-identifying-dunno&accepts_incomplete=true": Delete "https://wasaas-broker.eu-de.websphereappsvr.cloud.ibm.com/wasaas-broker/broker/v2/service_instances/giant-long-string-with-bunch-of-%3A-that-may-be-uniquely-identifying-dunno&accepts_incomplete=true": dial tcp: lookup wasaas-broker.eu-de.websphereappsvr.cloud.ibm.com on 10.10.10.10:53: server misbehaving

cloudshell:~$ ibmcloud resource service-instance error-deleting-service
Retrieving service instance error-deleting-service in resource group default under account IBMER's Account as me@eworld.net...
OK
                       
Name:                  error-deleting-service
ID:                    giant-long-string-with-bunch-of-:-that-may-be-uniquely-identifying
GUID:                  other-portion-of-giant-long-string-that-may-be-uniquely-identifying
Location:              eu-de
Service Name:          websphereappsvr
Service Plan Name:     waslibertycoreplan
Resource Group Name:   default
State:                 active
Type:                  service_instance
Sub Type:              
Locked:                false
Created at:            2020-01-29T03:52:10Z
Created by:            bananajr@bloomcounty.org
Updated at:            2022-12-23T06:27:41Z
Last Operation:                  
                       Status    delete failed
                       Message   Delete "https://wasaas-broker.eu-de.websphereappsvr.cloud.ibm.com/wasaas-broker/broker/v2/service_instances/giant-long-string-with-bunch-of-%3A-that-may-be-uniquely-identifying-dunno&accepts_incomplete=true": Delete "https://wasaas-broker.eu-de.websphereappsvr.cloud.ibm.com/wasaas-broker/broker/v2/service_instances/giant-long-string-with-bunch-of-%3A-that-may-be-uniquely-identifying-dunno&accepts_incomplete=true": dial tcp: lookup wasaas-broker.eu-de.websphereappsvr.cloud.ibm.com on 10.10.10.10:53: server misbehaving                   

解决步骤 #

1. 本地环境执行删除命令 #

Cloud Shell的DNS配置可能存在异常，换用本地机器操作：

• 先在本地安装IBM Cloud CLI，登录账号：

  ibmcloud login
  # 若为SSO登录，使用：ibmcloud login --sso
  

• 切换至对应资源组和区域：

  ibmcloud target -g default -r eu-de
  

• 重新执行删除命令：

  ibmcloud resource service-instance-delete -f --recursive error-deleting-service
  

2. 直接调用IBM Cloud资源控制器API #

绕开CLI的DNS限制，通过API直接发起删除请求：

• 获取IAM令牌：

  ibmcloud iam oauth-tokens
  

  复制输出中的IAM token完整字符串（以Bearer开头）
• 使用curl发送删除请求，替换{INSTANCE_ID}为服务实例ID，{YOUR_IAM_TOKEN}为刚获取的令牌：

  curl -X DELETE "https://resource-controller.cloud.ibm.com/v2/resource_instances/{INSTANCE_ID}" \
  -H "Authorization: Bearer {YOUR_IAM_TOKEN}" \
  -H "Content-Type: application/json" \
  -d '{"recursive": true, "force": true}'
  

3. 提交IBM Cloud支持工单 #

若上述方法均无效，直接寻求官方后台支持：

• 登录IBM Cloud控制台，进入「支持」页面提交工单
• 提供服务实例ID、GUID、完整错误日志及操作记录
• 官方可通过后台直接清理无法正常删除的实例

内容的提问来源于stack exchange，提问作者reidonly