Office365商业版(16.35)MacOS10.14.6下无法创建/打开图表问题求助

Hey Karl, sorry to hear you’re stuck with these frustrating Office issues right when you need it most for remote work. Let’s walk through some targeted fixes that go beyond a basic reinstall, since that didn’t resolve things for you.

Key Fixes to Try: #

• Reset Office 365 Preferences (this often fixes quirky UI/feature glitches that standard reinstalls miss)

  1. Quit all Office apps completely—double-check Activity Monitor to ensure no background processes are running.
  2. Open Finder, press Cmd+Shift+G, and paste this path: ~/Library/Group Containers/UBF8T346G9.Office
  3. Move the entire Office folder to your Desktop (this acts as a backup in case you need to restore settings later).
  4. Restart your Mac, launch Excel again, and test creating a chart or opening a file with embedded charts.

• Update macOS for Compatibility
  macOS 10.14.6 might have pending security or compatibility patches that resolve conflicts with Office 365 16.35. Head to System Preferences > Software Update and install any available updates. Even if it says "your Mac is up to date," sometimes minor patches don’t show up immediately—you can also try downloading combo updates directly from Apple’s support resources.

• Repair Office License Activation
  A faulty license connection can sometimes restrict features like chart creation:

  1. Open any Office app, go to Help > Check for Updates to ensure you’re on the latest build (reinstalls don’t always apply updates fully).
  2. Navigate to Account > Manage Account and sign out of your Office 365 account.
  3. Quit all Office apps, restart your Mac, then sign back in and test the chart features again.

• Test in a New User Account
  This helps rule out corruption in your main user profile:

  1. Go to System Preferences > Users & Groups and create a new test user with admin privileges.
  2. Log into this account, launch Office 365, and try creating a chart or opening a file with charts. If it works, the issue is tied to your main profile’s preferences or cache.

• Clean Uninstall & Reinstall Office
  Your previous reinstalls might have left residual files causing conflicts. Try this thorough approach:

  1. Quit all Office apps.
  2. Use Microsoft’s official Office uninstall tool for Mac (it’s designed to remove every trace of Office from your system).
  3. Run the tool, follow the prompts to uninstall completely.
  4. Restart your Mac, then download a fresh copy of Office 365 from your Microsoft Account portal and reinstall.

If none of these steps work, it could be a compatibility mismatch between Office 16.35 and macOS 10.14.6. You might try rolling back to an earlier version of Office 365—you can access previous builds via the Office Updates menu by checking the "Update history" option and downloading an older installer.

内容的提问来源于stack exchange，提问作者Karl Müller