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Amazon EventBridge中默认事件总线分发至目标的Contact Events Schema是哪种?

Amazon Connect Contact Events 分发格式说明

实际分发至EventBridge目标的是**Wrapped(封装式)**格式。

EventBridge的事件有统一的顶层结构规范,必须包含version、id、detail-type、source等核心字段,Wrapped格式完全匹配这一标准,具体的联系事件数据会嵌套在detail字段中。而Unwrapped(非封装式)格式仅仅是Wrapped格式里detail字段的内容,不会作为完整事件直接分发。

Wrapped 格式示例

{
    "version": "0",
    "id": "abcabcab-abca-abca-abca-abcabcabcabc",
    "detail-type": "Amazon Connect Contact Event",
    "source": "aws.connect",
    "account": "111122223333",
    "time": "2021-08-04T17:43:48Z",
    "region": "us-west-1",
    "resources": [
        "arn:aws:...", 
        "contactArn", 
        "instanceArn"
    ],
    "detail": {
        "eventType": "DISCONNECTED",
        "contactId": "11111111-1111-1111-1111-111111111111",
        "initialContactId": "11111111-2222-3333-4444-555555555555",
        "previousContactId": "11111111-2222-3333-4444-555555555555",
        "channel": "Voice",
        "instanceArn": "arn:aws::connect:us-west-2:123456789012:instance/12345678-1234-1234-1234-123456789012",
        "initiationMethod": "OUTBOUND",
        "initiationTimestamp":"2021-08-04T17:17:53.000Z",
        "connectedToSystemTimestamp":"2021-08-04T17:17:55.000Z",
        "disconnectTimestamp":"2021-08-04T17:18:37.000Z",
        "queueInfo": {
            "queueArn": "arn",
            "queueType": "type",
            "enqueueTimestamp": "2021-08-04T17:29:04.000Z"
        },
        "AgentInfo": {
            "AgentArn": "arn",
            "connectedToAgentTimestamp":"2021-08-04T17:29:09.000Z"
        },
        "CustomerVoiceActivity": {
           "greetingStartTimestamp":"2021-08-04T17:29:20.000Z",
           "greetingEndTimestamp":"2021-08-04T17:29:22.000Z"
        }
    }
}

Unwrapped 格式示例

{
"initiationTimestamp":"2021-08-04T17:17:53.000Z",
"contactId":"11111111-1111-1111-1111-111111111111",
"channel":"VOICE",
"instanceArn":"arn:aws::connect:us-west-2:123456789012:instance/12345678-1234-1234-1234-123456789012",
"initiationMethod":"INBOUND",
"eventType":"CONNECTED_TO_AGENT",
"agentInfo":{
  "agentArn":"arn:aws::connect:us-west-2:123456789012:instance/12345678-1234-1234-1234-123456789012/agent/12345678-1234-1234-1234-123456789012",
  "connectedToAgentTimestamp":"2021-08-04T17:29:09.000Z"
},
"queueInfo": {  
    "queueType":"type",
    "queueArn":"arn:aws::connect:us-west-2:123456789012:instance/12345678-1234-1234-1234-123456789012/queue/12345678-1234-1234-1234-123456789012",
    "enqueueTimestamp":"2021-08-04T17:29:04.000Z"
  }
}

内容的提问来源于stack exchange,提问作者Kode Charlie

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最近更新时间:2026.07.11 17:04:57