已申领号码无法触发Amazon Connect分配流程问题求助

架构老林

2026-6-26

问题描述

我申领了3个电话号码，分别分配给不同的Amazon Connect流程。但用软电话拨打这些号码时，既没有跳转到对应的分配流程，软电话还显示无法连接，日志里提示「Cannot dial third party destination」。我已经开启了外呼功能。

附上CCP日志如下，显示因第三方号码权限问题导致连接失败：

{
    "objects": [
        {
            "request": {
                "event": "api_request",
                "requestId": "1712259267220-mf1o5ka3d1f",
                "method": "createOutboundContact",
                "params": {
                    "endpoint": {
                        "endpointARN": null,
                        "type": "phone_number",
                        "name": null,
                        "phoneNumber": "[redacted]",
                        "agentLogin": null,
                        "queue": null
                    },
                    "queueARN": "arn:aws:connect:ca-central-1:975050249873:instance/ab203524-228f-408c-9562-850e417dbbfd/queue/3957f9e8-fc2d-4fa4-866d-a1bc78bd20e5"
                }
            },
            "response": {
                "event": "api_response",
                "requestId": "1712259267220-mf1o5ka3d1f",
                "data": null,
                "err": "{\"type\":\"UnauthorizedException\",\"message\":\"Cannot dial third party destination: Unauthorized service call.\",\"stack\":[\"UnauthorizedException: Cannot dial third party destination: Unauthorized service call.\",\"    at constructor.extractError (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:115996)\",\"    at constructor.callListeners (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:144312)\",\"    at constructor.emit (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:144022)\",\"    at constructor.emitEvent (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:137702)\",\"    at constructor.e (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:133219)\",\"    at n.runTo (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:171189)\",\"    at https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:171395\",\"    at constructor.&lt;anonymous&gt; (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:133489)\",\"    at constructor.&lt;anonymous&gt; (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:137758)\",\"    at constructor.callListeners (https://nps-prototype.my.connect.aws/shared-worker/connect-engine.js:2:144418)\"],\"retryStatus\":\"none\",\"statusCode\":400 }"
            }
        }
    ],
    "line": 151,
    "agentResourceId": "d7072e7d-5857-4da0-93ee-732a154eb7b6",
    "loggerId": "1712259247324-v1msjycpxw",
    "contextLayer": "SharedWorker"
},
{
    "component": "ccp",
    "level": "TRACE",
    "text": "AWSClient: &lt;-- Operation 'createOutboundContact' failed: {\"message\":\"Cannot dial third party destination: Unauthorized service call.\",\"code\":\"UnauthorizedException\",\"time\":\"2024-04-04T19:34:27.331Z\",\"requestId\":\"d573abfe-b3d9-4e68-954f-0a0285a4bcbd\",\"statusCode\":400,\"retryable\":false,\"retryDelay\":85.52718557901568}",
    "time": "2024-04-04T19:34:27.332Z",
    "tabId": null,
    "exception": null,
    "objects": [],
    "line": 0,
    "agentResourceId": "d7072e7d-5857-4da0-93ee-732a154eb7b6",
    "loggerId": "1712259247324-v1msjycpxw",
    "contextLayer": "SharedWorker"
}

内容的提问来源于stack exchange，提问作者Pavan Patel