共享邮箱直接输入/选择发件人地址无法发送邮件的问题排查求助

我遇到了一个奇怪的共享邮箱权限问题，涉及到新创建的mailbox2和mailbox3，具体情况如下：

• 拥有这两个共享邮箱完全访问权限的用户，可以以mailbox2/3的身份回复邮件，但直接发送新邮件时会失败。我已经在两台不同电脑上测试了两个用户，结果完全一致。
• 我有一个更早创建的共享邮箱mailbox1，功能完全正常——用户可以直接在新邮件的「发件人」下拉列表选择或输入mailbox1地址发送，没有任何问题。
• 我已经通过PowerShell对比了mailbox1和mailbox2的权限，两者的完全访问权限设置完全一致，并且在Exchange Online中都配置了「发送为」权限。

具体操作差异说明 #

要成功用mailbox2/3发送邮件，必须走以下繁琐步骤：

新建邮件 → 点击「发件人」→ 无法直接选择或输入问题邮箱地址（发送会失败） → 必须点击「其他电子邮件地址」→ 再次点击「发件人」→ 在全局地址列表中搜索并选择目标邮箱地址 → 点击确定

但用户希望能像使用mailbox1一样，直接在「发件人」下拉框选择或输入地址发送，目前这样操作会立即发送失败。

已尝试的排查手段 #

• 清除Outlook客户端本地缓存
• 手动添加共享邮箱
• 对比问题邮箱与正常邮箱的权限配置

以上操作均未解决问题。

收到的错误提示 #

发送失败后，立即收到系统管理员的退信，内容如下：

Van: Systeembeheerder
Verzonden: woensdag 26 april 2023 14:14
Onderwerp: Onbestelbaar: testt

Uw bericht heeft enkele of alle geadresseerden niet bereikt.

Onderwerp: testt
Verzonden: 26/04/2023 14:14

De volgende geadresseerde(n) zijn niet bereikt:
E op 26/04/2023 14:14

Dit bericht is niet verzonden. U bent niet gemachtigd om het bericht namens de opgegeven gebruiker te verzenden.

管理员诊断信息 #

错误代码为 [0x80070005-0x000004dc-0x00000524]，Exchange返回的详细诊断信息如下：

Exchange-antwoordheaders:
request-id: 99d633b6-cfc5-da09-e93e-bcf5ba0389ff
X-ServerApplication: Exchange/15.20.6340.019
X-FEServer: AM0PR05CA0082
X-BEServer: PAWPR10MB7367
X-CalculatedBETarget: PAWPR10MB7367.EURPRD10.PROD.OUTLOOK.COM
X-RequestId: {1E79AF9A-71ED-4B64-81A1-DEC86709DFFF}:107
X-ClientInfo: {50913F54-B756-48CF-B936-19FE401ABF76}:413520035
X-ElapsedTime: 93
X-BackEndHttpStatus: 200
X-ResponseCode: 0
X-DiagInfo: PAWPR10MB7367
X-RequestType: Execute

Overzicht van externe bewerkingen:
0: ropSetProps (10) Verwerkt(1) Voltooid(0)
Resultaat van externe bewerkingen: 0
Reactiecodes: 0
1: ropSetProps (10) Verwerkt(1) Voltooid(0)
Resultaat van externe bewerkingen: 0
Reactiecodes: 0
2: ropFlushRecipients (14) Verwerkt(1) Voltooid(0)
Resultaat van externe bewerkingen: 0
Reactiecodes: 0
3: ropSetProps (10) Verwerkt(1) Voltooid(0)
Resultaat van externe bewerkingen: 0
Reactiecodes: 0
4: ropTransportSend (74) Verwerkt(1) Voltooid(0)
Resultaat van externe bewerkingen: 0
Reactiecodes: 1244

Uitzonderingen bij reacties:
Index van externe bewerkingen: 4
Gekoppelde externe bewerkingen: ropTransportSend (74)
Microsoft.Exchange.Data.Storage.SendAsDeniedException: Can't send message. ---> Microsoft.Mapi.MapiExceptionSendAsDenied: MapiExceptionSendAsDenied: Unable to send message. (hr=0x80070005, ec=1244)
0.35250:25020000, 1.36674:01000000, 1.61250:00000000, 1.45378:02000000, 1.44866:00000000, 1.36674:01000000, 1.61250:00000000, 1.45378:05000000, 1.44866:00000000, 1.36674:7A000000, 1.61250:00000000, 1.45378:08000000, 1.44866:00140000, 1.36674:0A000000, 1.61250:00000000, 1.45378:19000000, 1.44866:E00C0000, 1.36674:0E000000, 1.61250:00000000, 1.45378:FC0C0000, 1.44866:F5010000, 16.55847:BC0A0000, 17.43559:0000000034020000000000000000000000000000, 20.52176:140FC498130000101F000130, 20.50032:140FC4988317F01FA4000000, 0.53414:12000000, 0.35180:14000000, 255.23226:15000000, 255.27962:7A000000, 255.27962:0A000000, 255.27962:0E000000, 255.31418:03000136, 0.35250:65020000, 1.36674:0A000000, 1.61250:00000000, 1.45378:02000000, 1.44866:1A000000, 1.36674:4A000000, 1.61250:00000000, 1.45378:1F000000, 1.44866:00000000, 16.55847:80000000, 17.43559:00000000A8030000000000000000000000000000, 20.52176:140FC498130000000A000A80, 20.50032:140FC498831770200A007100, 0.53414:03000B67, 0.35180:83020000, 255.23226:0A00CE80, 255.27962:0A000000, 255.27962:4A000000, 255.17082:DC040000, 0.44949:0A004366, 4.21921:DC040000, 255.27962:FA000000, 255.1494:1F000430, 0.38698:86000000, 1.41134:46000000, 0.37692:86000000, 0.37948:86000000, 5.33852:00000000534D545000010480, 4.56248:DC040000, 7.40748:010000000000010B05000780, 7.57132:000000000000000005000780, 4.39640:DC040000, 1.63016:4A000000, 8.45434:7E20EB1B33BC6E4798ED714B403F2F4B00000000, 1.46798:13000000, 5.10786:0000000031352E32302E363334302E3031393A504157505231304D42373336373A66653361616261382D653762332D343630372D616561392D6333386437366639326236343A3134383437363A2E4E455420362E302E313600000000, 7.51330:6B8CDFB34F46DB0886000000, 0.39570:86000000, 1.55954:0A000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:00000000, 1.56562:00000000, 1.33010:0A000000, 2.54258:00000000, 0.40002:00000000, 1.56562:00000000, 1.64146:4A000000, 1.33010:4A000000, 2.54258:DC040000, 1.33010:4A000000, 2.54258:DC040000, 255.1750:0A004E0E, 255.31418:0A003267, 0.22753:E2020000, 255.21817:DC040000, 0.34722:0A001870, 4.51106:DC040000, 0.41890:0A00773A, 4.58274:DC040000, 0.59285:EC020000, 4.46997:DC040000

at Microsoft.Mapi.MapiExceptionHelper.InternalThrowIfErrorOrWarning(String message, Int32 hresult, Boolean allowWarnings, Int32 ec, DiagnosticContext diagCtx, Exception innerException, MapiStore mapiStore)
at Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, IExInterface iUnknown, Exception innerException, MapiStore mapiStore)
at Microsoft.Mapi.MapiBase.ThrowIfError(String message, Int32 hr)
at Microsoft.Mapi.MapiMessage.TransportSendMessage(PropValue[]& propsToReturn)
at Microsoft.Exchange.Data.StoreObjects.MapiAccessorExtensionMethods.TransportSendMessage(IStoreSession storeSession, Object mapiObject, ExTimeZone timezone, PropValue[]& mapiPropValues)
--- End of inner exception stack trace ---
at Microsoft.Exchange.Data.StoreObjects.MapiAccessorExtensionMethods.TransportSendMessage(IStoreSession storeSession, Object mapiObject, ExTimeZone timezone, PropValue[]& mapiPropValues)
at Microsoft.Exchange.Data.Storage.CoreItem.TransportSend(PropertyDefinition[]& properties, Object[]& values)
at Microsoft.Exchange.RpcClientAccess.Handler.Message.TransportSend()
at Microsoft.Exchange.RpcClientAccess.Handler.RopHandler.<>c__DisplayClass156_0.b__0()
at Microsoft.Exchange.RpcClientAccess.Handler.ExceptionTranslator.TryExecuteCatchAndTranslateExceptions[TResult](Func1 protectedCode, Func2 errorCodeExtractor, Boolean noThrow, TResult& result, Exception& exception, ErrorCode& errorCode)

Transportverzending is mislukt: foutopsomming(25), HResult(0x00000000), EC(1244).
Transportverzending is mislukt: foutopsomming(22), HResult(0x00000000), EC(1244).
Berichtverzending is mislukt: bericht-id(2), foutopsomming(13), HResult(0x80070005), EC(1244).

有没有大佬能帮忙分析下这是什么原因导致的？非常感谢！

备注：内容来源于stack exchange，提问作者user1841243