Jaspersoft Studio社区版登录失败，提示‘Login not available at this time’求助

问题详情 #

• 首次尝试注册并登录Jaspersoft Studio Community 7.0.1，二维码登录同样失败，界面提示*"Login not available at this time"*
• 从昨日开始出现登录失败情况，已尝试降级至6.21.3版本、两次重置账号密码，但社区论坛可正常登录
• 未在网络上找到该特定错误的相关解决方案

错误堆栈信息 #

java.lang.Exception: Login not available at this time
at com.jaspersoft.studio.statistics.heartbeat.CommunityLogin.getCsrf(CommunityLogin.java:58)
at com.jaspersoft.studio.statistics.heartbeat.CommunityLogin.verifyCredentials(CommunityLogin.java:106)
at com.jaspersoft.studio.statistics.heartbeat.CommunityLoginDialog.buttonPressed(CommunityLoginDialog.java:309)
at org.eclipse.jface.dialogs.Dialog.lambda$0(Dialog.java:619)
at org.eclipse.swt.events.SelectionListener$1.widgetSelected(SelectionListener.java:84)
at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:252)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:89)
at org.eclipse.swt.widgets.Display.sendEvent(Display.java:4274)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1066)
at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4072)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3660)
at org.eclipse.jface.window.Window.runEventLoop(Window.java:823)
at org.eclipse.jface.window.Window.open(Window.java:799)
at com.jaspersoft.studio.rcp.intro.Application.start(Application.java:96)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:203)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:136)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:402)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:255)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:651)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:588)
at org.eclipse.equinox.launcher.Main.run(Main.java:1459)

可能的解决尝试 #

• 检查软件网络连通性：确认Jaspersoft Studio能正常访问外部网络，若所在环境需要代理，可在软件的网络设置中手动配置代理参数
• 清除本地缓存：找到用户目录下的.jaspersoftstudio文件夹（Windows一般在C:\Users\<你的用户名>，Mac在/Users/<你的用户名>），删除该文件夹后重启软件
• 尝试跳过登录：启动软件时，在登录弹窗点击「取消」或类似按钮，部分版本支持直接进入主界面，绕过社区登录步骤
• 排查服务器端问题：虽然论坛可正常登录，但Studio的登录服务可能独立于论坛服务，可留意官方的服务状态通知（目前暂未找到相关公开信息）

内容的提问来源于stack exchange，提问作者Rawrica