Windows 10安装指定更新后无法连接HP Officejet 3830无线打印机求助

Hey Cathy, sorry to hear those recent Windows updates messed up your printer connection—super frustrating when a household workhorse like that stops playing nice, especially since everyone else can still use it! Let’s walk through some targeted fixes, starting with the question you asked first:

Should you uninstall the Windows Updates? #

Absolutely—this is the most logical first step because your issue directly correlates with installing those three updates, and other devices on the network are fine. Here’s how to do it:

• Open Settings > Update & Security > Windows Update > View update history > Uninstall updates
• Look for KB5028166, KB5028853, and the Servicing Stack update (10.0.19041.3205)—it might be listed under "Other updates"
• Uninstall each one, restart your PC, then try reconnecting to the printer. If it works, you can temporarily pause Windows updates for a week or so to give HP/Microsoft time to push a fix for this compatibility issue.

If uninstalling updates doesn’t work (or you’d rather not roll back), try these steps: #

• Reset the printer’s network settings: Sometimes Windows updates can disrupt network handshake between your PC and printer. On your HP Officejet 3830, use the control panel to find "Reset Network Settings" (look for the wireless icon menu), reset it, then rejoin your home WiFi. Once done, have your PC re-scan for printers.
• Manual driver install (bypass Windows auto-drivers): Your earlier driver reinstall failure might be due to Windows grabbing a conflicting updated driver.
  1. First, uninstall all HP printer-related software/drivers from Settings > Apps > Apps & features (look for entries like "HP Officejet 3830" or "HP Printer Assistant")
  2. Disable Windows auto-updating drivers: Open Device Manager > expand Print queues > right-click any remaining HP entry > Properties > Driver > check "Prevent Windows from downloading drivers for this device"
  3. Grab the Windows 10 22H2-specific driver from HP’s official support page, run the installer, and choose the "Wireless Connection" option to set it up manually.
• Restart critical print services: Updates sometimes glitch background services. Press Win + R, type services.msc and hit Enter. Find Print Spooler, right-click > Restart. Also make sure Windows Defender Firewall is running (a disabled firewall can sometimes cause unexpected network device issues, even if other PCs work).
• Manually add via TCP/IP: If auto-scan fails, add the printer using its IP address (find this in your printer’s network settings menu):
  1. Go to Settings > Devices > Printers & scanners > Add a printer or scanner
  2. Wait for the "The printer that I want isn’t listed" option to appear, select it
  3. Choose "Add a printer using a TCP/IP address or hostname", enter the printer’s IP, and follow the wizard to select the correct HP Officejet 3830 driver.

Hope one of these gets your printer back online quickly!

备注：内容来源于stack exchange，提问作者Cathy Gansen